We hope these case studies will give you some insight into the kind of challenges our clients face and how we work with them to improve outcomes for their customers, reduce costs and make them better places to work. We believe that by sharing our knowledge and expertise we can better equip public services to meet the challenges they face.
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Recognising that rising demand from older adults, combined with budgetary constraints, would put additional pressure across the wider public-service sector system, Buckinghamshire County Council initiated a system-wide discussion about demand management with senior system stakeholders as well as members of the community and voluntary sector.
To address the various challenges in improving council services whilst reducing operating costs, Canterbury City Council established a transformation programme and adopted Lean Systems Thinking as their principal approach to service redesign. Alexander were selected as the preferred partner in developing internal capacity and supporting delivery of a series of service reviews.
South Oxfordshire and Vale of White Horse District Councils were amongst the first to recognise the benefits in closer working and, through their Fit For The Future Programme, aimed to fundamentally challenge thinking at all levels around opportunities to optimise quality, effectiveness and efficiency in service delivery. Alexander supported the programme over several years to deliver some £32.5m worth of sustainable operational savings whilst improving council services and embedding a continuous improvement culture.
North Dorset District Council had achieved some improvement in service performance and, challenged to do more, asked Alexander to support them in adopting a more comprehensive approach to service redesign.
In implementing a strategic decision to become a ‘commissioning council’, Essex County Council created an Insight & Analytics team to support commissioners with research, demand analysis and forecasting to inform decision making. Alexander provided expert support in developing an internal professional services consultancy approach to engaging with commissioners including bespoke training in application of analytical tools and methodologies.
South Wales Fire & Rescue Service faced a critical challenge from an annual Spring spate of mountain and grass fires that placed an unsustainable demand on resources and posed considerable risk for fire fighters, wildlife, members of the public and property. Alexander was asked, in association with Dr Sue Peattie of Cardiff University, to design a new approach to limiting this predictable demand based on Social Marketing principles and methodology.